RETURN & REFUND POLICY of Ryfe Fundamentals OPC Private Limited. (updated May 15 2020)
Definition: 'Return' means an action of giving back the product ordered at Genometalks portal by the consumer. The following situations may arise which may cause the action of return of product:
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Genometalks reserves the right to cancel the Return request, if the customer reaches out to Genometalks after 7 days of delivery.
Upon receiving your Return/Refund request, Genometalks shall verify the authenticity and the nature of the request. If Genometalks finds that the request is genuine, it will initiate the Return and Refund process. Genometalks shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Genometalks reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Genometalks in this regard.
The returns are subject to the below conditions:-
Category and Types of Non-Returnable Product: Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per genometalks Return policy. The details of the non- returnable products are mentioned below:
Baby Care - Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Food and Nutrition - Health Drinks, Health Supplements
Healthcare Devices - Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Sexual Wellness - Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
In case of medical tests, a Refund request may be raised in the following cases:
The customer is required to raise the Refund request with our customer care within 72 (seventy-two) hours from the collection of sample or generation of report or as the case may be.
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.
The customer is required to raise the Refund request with Genometalks customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Genometalks customer care team.
In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
For any further Refund related information, please write to email@example.com